Frequently Asked Questions (FAQ)
❤️ About 2SIS
Q1. What is 2SIS Homemade Food Services?
2SIS is a homemade food service that offers fresh, hygienic, and tasty home-cooked meals, tiffin services, and custom catering for individuals, offices, and small events.
Q2. Where are your meals prepared?
All our meals are prepared in a clean and hygienic home kitchen using fresh ingredients — just like food made at home.
Q3. What areas do you serve?
We currently deliver to selected locations. Please contact us at support@2sis.gstiva.com or [insert contact number] to check if we deliver to your area.
🍛 Orders & Delivery
Q4. How can I place an order?
You can order through our website 2sis.gstiva.com, WhatsApp, or by calling us directly.
Q5. How long does delivery take?
We aim to deliver meals fresh and on time. Delivery times depend on your location and the time of order.
Q6. Can I schedule my delivery in advance?
Yes! You can pre-book your tiffin or catering orders at least 24 hours in advance.
Q7. What if my order arrives late?
We always try to be punctual. However, delays may occur due to traffic or weather. In such cases, we’ll keep you informed via phone or message.
🥗 Food & Quality
Q8. Are your meals healthy and homemade?
Absolutely! All food is 100% homemade, with no preservatives or artificial colors. We prioritize freshness and health in every dish.
Q9. Do you offer vegetarian or non-vegetarian meals?
Yes, we offer both vegetarian and non-vegetarian options. You can choose your preference when placing an order.
Q10. Can I customize my meals?
Yes, we accept customized meal plans for regular customers and corporate clients. You can choose portion size, spice level, or exclude certain items based on your needs.
Q11. What if I have food allergies?
Please inform us of any allergies when ordering. We will try our best to avoid those ingredients, but we cannot guarantee allergen-free meals since all dishes are prepared in the same kitchen.
💰 Payments & Subscriptions
Q12. What payment methods do you accept?
We accept online payments (UPI, card, wallet) and cash on delivery for some areas.
Q13. Do you offer weekly or monthly meal plans?
Yes! We have daily, weekly, and monthly tiffin plans for individuals and offices. Contact us for pricing and customization.
Q14. How can I cancel my order or subscription?
Orders can be canceled within 30 minutes of placing them, provided food preparation hasn’t started.
For subscription plans, please inform us 24 hours in advance. (See our Refund Policy for details.)
🧾 Refunds & Issues
Q15. Do you provide refunds?
Refunds are applicable only for duplicate payments or pre-preparation cancellations. Once food is prepared or delivered, no refunds are possible.
Q16. What if there’s an issue with my order?
Please contact us immediately through WhatsApp or email, and we’ll try our best to resolve it fairly.
📞 Contact & Support
Q17. How can I contact 2SIS?
📧 Email: support@2sis.gstiva.com
📞 Phone / WhatsApp: 8360256262
🌐 Website: https://2sis.gstiva.com
Q18. What are your working hours?
We operate from Monday to Saturday, 8:00 AM to 8:00 PM.
🌿 Our Promise
At 2SIS Homemade Food Services, every meal is made with love, honesty, and care.
We don’t just serve food — we serve the comfort of home. 💖