Refund & Cancellation Policy
At 2SIS Homemade Food Services, we prepare every meal fresh and with care.
Since our products are perishable food items, we maintain a no-refund policy once an order is confirmed or delivered. However, we understand that unforeseen situations may occur, and we aim to be fair and transparent.
🧾 Order Cancellation
- Orders can be canceled within 5 minutes of placing them, provided food preparation has not started.
- To cancel your order, please contact us immediately at support@2sis.gstiva.com or [insert contact number].
- Once the meal is prepared or dispatched, cancellation requests cannot be accepted.
💰 Refunds
- Refunds will only be processed in the following cases:
- Duplicate payment made for the same order.
- Cancellation made before preparation begins (within the allowed time frame).
- Refunds, if approved, will be processed within 5–7 business days through the original payment method.
🚫 No Refund / Replacement Conditions
Refunds or replacements are not applicable in the following cases:
- If the food is refused at delivery without valid reason.
- If the customer provides incorrect delivery details.
- If the food quality is affected due to delay in collection or non-availability at the delivery location.
- For taste preferences, as all food is homemade and prepared fresh to order.
🧺 Subscription & Meal Plans
For weekly or monthly meal subscriptions:
- Cancellations must be made at least 24 hours before the next meal cycle begins.
- No refunds for partial cancellations or unused days after service starts.
📞 Contact Us
If you have any questions about our refund or cancellation policy, please contact:
📧 Email: support@2sis.gstiva.com
📞 Phone / WhatsApp: 9056120333
🌐 Website: https://2sis.gstiva.com
❤️ Our Promise
At 2SIS, customer satisfaction matters to us.
While refunds may be limited due to the nature of our services, we’ll always try our best to resolve any issue with understanding and fairness.